Terms of Service
By booking a session or submitting an enterprise inquiry, you agree to these terms. For organizations, an engagement letter or MSA supersedes anything here — we'll put the specifics in writing before work starts.
1. Scope of service
I provide English↔Portuguese interpretation (on-site, remote, medical, educational, conference, and USCIS interviews) and one-on-one language coaching (conversation EN/PT and USCIS interview prep). The exact scope, duration, and rate for each engagement are confirmed at checkout or in an engagement letter.
2. Bookings & payment
- Individuals pay at checkout via Stripe.
- Organizations may invoice Net-30 with a PO — arrangement confirmed before the first engagement.
- Rates are published on the Services and Enterprise pages. Rush, travel, and after-hours surcharges apply as documented there.
3. Cancellations
- More than 48 hours' notice: free.
- 24–48 hours: 50% of the booked fee.
- Less than 24 hours or no-show: 100% of the booked fee.
- Enterprise engagements may carry different terms in the engagement letter.
4. Confidentiality
Everything shared during an engagement is confidential. I sign NDAs on request and a HIPAA BAA for healthcare clients. I do not record sessions unless explicitly asked.
5. Limitations
- I do not provide legal, medical, or tax advice. My role is to interpret, not to counsel.
- I do not offer document translation or legal-proceeding interpretation.
- Conferences are interpreted consecutively unless otherwise scoped.
6. Liability
Coverage: Professional Liability (E&O) $1M per claim / $2M aggregate, General Liability $1M. Certificate of Insurance available on request. My liability for any engagement is capped at the fees paid for that engagement.
7. Governing law
These terms are governed by the laws of the State of Florida, USA. Disputes are resolved in Orange County, FL.